Our Support
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Account Privacy
Your privacy is our top priority. We are committed to safeguarding your personal information and ensuring your account remains secure. If you have any questions or need assistance, our privacy policy offers comprehensive information, and our team is ready to help.
Support Specialist
Need assistance with your purchase or have a question about our products? Our support specialists are here to provide you with expert guidance and personalized service. Don’t hesitate to reach out—we’re here to ensure you have the best shopping experience possible.
Seller Standards
Voselli upholds the highest standards for quality and service. Our sellers are carefully selected to provide you with exceptional products and reliable service. We maintain standards to guarantee your satisfaction. Check out our selection of fine jewelry.
FAQ
Find Answers
You can track your order by logging into your Voselli account and navigating to the “My Orders” section. Here, you’ll find real-time updates on your shipment status, including tracking numbers and estimated delivery dates.
We offer a 14-day return policy for all unworn and undamaged items. If you’re not completely satisfied with your purchase, please visit our Returns page for detailed instructions on how to process a return.
Proper care is essential to maintain the beauty and longevity of your jewelry. We recommend storing your pieces in a dry, safe place and cleaning them regularly with a soft cloth. For more specific care instructions, visit our Jewelry Care Guide.
Voselli accepts a variety of secure payment methods to ensure a smooth and safe checkout experience. We accept major credit cards such as Visa, MasterCard, and American Express, all of which are securely processed through Stripe. Additionally, we accept Google Pay and Apple Pay for your convenience. We’re also working on implementing PayPal, and it will be available soon. For those who prefer to pay over time, we offer payment installments through Affirm. You can choose your preferred payment method at checkout, and our support team is ready to assist if needed.
Our customer support team is available to assist you with any questions or concerns. You can contact us via the “Contact Us” page, where you’ll find options for live chat, email, and phone support.
Yes, all products sold on Voselli are 100% authentic. We work directly with trusted suppliers and designers to ensure the highest quality and authenticity of every item we offer.
We’re excited to announce that Voselli is working on a brand new page dedicated to customizing jewelry, where you’ll soon be able to personalize your pieces directly through our website. In the meantime, you can still enjoy customization by contacting our support team. We’ll be happy to provide you with the available options for making your jewelry truly unique.
Voselli offers flexible shipping options to suit your needs. We provide free shipping for all orders over $100. For orders between $50 and $100, we charge a $10 shipping fee. If your order is below $50, a $20 shipping fee applies. These options ensure that you receive your jewelry securely and promptly, no matter the size of your purchase.
If your item arrives damaged, please contact our customer support team immediately. We will guide you through the process of returning the item and arranging for a replacement or refund as quickly as possible.
